Templates and photos
Download and post your video
File format, where downloads live and how to post without breaking platform rules.
Updated 2026-10-24
Short answer
Finding your files
My videos lists every run with its status, template and date. Open a completed job to download the MP4 or share a link. Files stay while the account is active, so download anything you want to keep long-term.
Format and dimensions
Most templates return a 9:16 MP4 with sound, which fits TikTok, Reels and Shorts. Square variants return a 1:1 file. Use the file the platform expects instead of cropping it yourself.
Posting honestly
Label the video as AI-generated where the platform requires it, and do not present someone else's face as real footage of them. Platform rules on synthetic media apply to what you publish.
Still stuck?
Message our support team and include the email on your account, plus a link to the video or template if you can.