AI Video Help Center
Step-by-step guides for photos, credits, packs and downloads. Search, or start from a popular article.
Popular articles
Getting started
How TrendVido works
What a template is, what credits buy, and what comes out the other end.
Getting started
Make your first trend video
A five-minute walkthrough from picking a template to downloading the result.
Credits and billing
Credits and credit packs
How credits are priced, which credits go first, and how one-time packs work.
Credits and billing
What happens when a video fails
Refusals, timeouts and refunds — and what to do if credits do not come back.
Templates and photos
What photos work best
Lighting, framing and file tips that make faces and pets come out cleaner.
Safety and rules
Whose photos can I upload
Consent, minors, public figures and the line we do not cross.
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Getting started
Credits and billing
Templates and photos
Account and sign-in
Safety and rules
Still stuck?
Message our support team and include the email on your account, plus a link to the video or template if you can.